> ## Documentation Index
> Fetch the complete documentation index at: https://docs.matter-vault.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Per-matter email, sending, and routing inbound messages.

Email in Matter Vault is organized by matter. Each matter keeps its own thread of communications, so the email about a case lives with the case rather than scattered across inboxes.

<Frame caption="A matter's Communication tab — matter email and portal comments">
  <img src="https://mintcdn.com/layereightconsulting/vTgsqoZWajE8jIyz/images/how-it-works/email-comms-tab.png?fit=max&auto=format&n=vTgsqoZWajE8jIyz&q=85&s=6496b93ccae449b7ac1c470a9c27f83d" alt="The Communication tab" width="2880" height="1800" data-path="images/how-it-works/email-comms-tab.png" />
</Frame>

## At a Glance

<CardGroup cols={2}>
  <Card title="Per-Matter Email" icon="envelope">
    Each matter keeps its own thread of communications.
  </Card>

  <Card title="Automatic Routing" icon="filter">
    Inbound email is matched to the right matter by a Gmail label.
  </Card>

  <Card title="Sending" icon="paper-plane">
    Compose from the app, with your firm's address and a footer added.
  </Card>

  <Card title="Unrouted Inbox" icon="inbox">
    A safety net for inbound mail that couldn't be matched.
  </Card>
</CardGroup>

## The Matter Inbox

Inside a matter's **Communication** tab you will find two streams — **Matter email** and **Portal comments**. Inbound email is matched to the right matter automatically through a Gmail label, and anything that cannot be matched goes to the Unrouted Inbox (below). Outbound messages are recorded on the matter as part of its communications history.

## Sending

<Steps>
  <Step title="Open the compose drawer" icon="pen-to-square">
    Fill in the recipient, subject, message, and any attachments.
  </Step>

  <Step title="Choose how it goes out" icon="paper-plane">
    You can send directly from the app, mark a message as one you will send yourself, or save it as a Gmail draft if Gmail is connected.
  </Step>
</Steps>

The from-address is your firm's verified sending address, and a professional footer — your name and title, bar admissions, and firm details — is added automatically.

## The Unrouted Inbox

The **Unrouted Inbox** collects inbound emails that could not be matched to a matter, so nothing gets lost. It is available to admins, attorneys, paralegals, and legal secretaries.

<Frame caption="The Unrouted Inbox — inbound mail that couldn't be matched to a matter">
  <img src="https://mintcdn.com/layereightconsulting/vTgsqoZWajE8jIyz/images/how-it-works/email-unrouted-inbox.png?fit=max&auto=format&n=vTgsqoZWajE8jIyz&q=85&s=c1491a887a1d4ec7f417f0334f9df111" alt="The Unrouted Inbox" width="2880" height="1800" data-path="images/how-it-works/email-unrouted-inbox.png" />
</Frame>

<AccordionGroup>
  <Accordion title="What you can do with a message" icon="route">
    From here you route each message to the right matter (optionally tying it to a deadline), which files its attachments as case documents with custody recorded, or you dismiss it as spam.
  </Accordion>
</AccordionGroup>