> ## Documentation Index
> Fetch the complete documentation index at: https://docs.matter-vault.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Demands
> Demand packages, the claims they cover, and the negotiation that follows.
The **Demands** tab tracks each demand package you send, the claims it covers, and the offer-and-counter rounds that follow. Like the rest of the case, it filters to one claimant at a time when there's more than one.
## The Demands List
Each demand shows its type, the carrier and adjuster, when it was sent and how, the response-due date with a countdown, and its status. Expand a demand to see the individual claims it covers — each with the claimant, claim type, policy limits, and status. If a demand's response is overdue, a banner reminds you to check on it or grant an extension.
## Building a Demand
**+ Add Demand** opens a panel where you record the demand type (policy limits, initial, revised, final, supplemental), the carrier and adjuster, how it's being sent, and the sent date — which fills in a response-due date 30 days out that you can change. You then check off which claimants the demand covers; one claim is created per claimant, and that coverage is fixed once the demand is created. Shared claim details — claim type, claim number, per-person and per-occurrence policy limits, and the liability position — are stamped onto each claim.
## Status and the Readiness Check
A demand's status is worked out for you rather than set by hand: **Draft** until it has a sent date, **Sent** once it does, and **Responded** when the carrier makes a move. When you save a demand as sent, a readiness check runs through the case — treatment, records, chronology, bills, the case summary, and a missing-records check. Anything incomplete shows a link to fix it and an option to override with a reason. It never hard-blocks you; it makes sure the decision to send early is a deliberate one.
## Response Deadlines and the Letter
Sending a demand creates a matching **Insurance Response Due** deadline that moves in step with the demand, and granting an extension updates both. To produce the letter itself, use the **Generate demand package** action on a claim, which builds a Word document from the case data and your firm's template. An enclosures section lets you assemble and export the supporting exhibits as a combined PDF or ZIP.